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User Guide 18

• What is "AR Lens"? (Introduction to AR Lens)
• I have problems with using AR Lens.
• What is Profile & how do I use it?
• I would like to know how to connect my ARMY BOMB.
• I would like to change my Weverse nickname.

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Weverse DM 17

• What is Weverse DM?
• Weverse DM Subscription (Purchasing Subscription)
• What benefits can I get from a promotional event?
• Errors While Using Weverse DM
• What happens if an artist's Weverse DM service is terminated but I still have subscription days left?

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Fan Letter 13

• What is the "Fan Letter" service?
• How do I access Fan Letter?
• How do I send my fan letter?
• Can I make my fan letter private?
• Where can I see the fan letters I sent?

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COLLECTION 30

• What is "Collection"?
• What are badges?
• What is "My Collection"?
• What is "Collectible"?
• Where can I see the badges?

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Weverse Jelly 10

• What is Jelly?
• What is collected Jelly?
• How do I use Jelly?
• Can I use Jelly and Weverse Shop Cash together?
• How do I purchase Jelly?

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Payment & Refund 9

• I would like a cash receipt for a Google Play gift card.
• Where can I find paid content?
• I would like to know how to make in-app purchases and how to change payment method.
• Can a minor purchase content?
• I would like to know which payment methods are allowed on App Store or Google Play Store.

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Account 12

• I haven't received a sign-up verification email.
• How can I sign up again?
• Do I have to sign up for Weverse Shop separately, after signing up for Weverse?
• I can’t log in.
• Can I log in immediately after signing up for Weverse Shop?

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VOD Playback Issues 14

• Is mirroring supported?
• (PC) I would like to play a 4K video.
• Can I play content on my PC and mobile device at the same time, after purchasing it?
• I can hear the sound, but the video is frozen.
• I don’t get any sound.

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Payment Errors 7

• I purchased a subscription but when I try to watch it, it says I need to purchase it first.
• Content payment has been rejected or not processed.
• I got a message that I can’t purchase the content in the country of my residence. (Android)
• I got a message that a payment cannot be completed.
• I purchased paid content and was about to play it, but it says the payment hasn’t been completed.

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Weverse TV 9

• What are the video qualities provided by Weverse Smart TV app?
• Can I purchase paid content on the Weverse Smart TV app?
• What are the content available on the Weverse Smart TV app?
• I would like to know how to use video content on the Weverse Smart TV app.
• Can I log in from multiple smart TVs to the Weverse Smart TV app at the same time?

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Events 3

• Can I edit my submitted information after submitting it for an event?
• Where can I see my event application information?
• What are the valid photo IDs?

Weverse LIVE 2

• I can see media playback failed. What should I do?
• I can’t see the subtitles.

WDM 37

• I'm having problems sending multiple messages in a row.
• I want to send photos and videos to the artist.
• I want to pin my favorite chat.
• Can the artists see my nickname and profile photo?
• I want to change my nickname.

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