Payment & Refund
Please see below for how to request a cash receipt if you’ve purchased a product in Weverse with a Google Play gift card. How to request a cash rec...
Sun, 17 Jul, 2022 at 11:40 AM
You can find Weverse's paid VOD content from the artist's channel > Media tab page. (Please note that different artists' Community Wever...
Sun, 17 Jul, 2022 at 11:42 AM
Payment methods and ways to change them are different for App Store and Google Play. Please refer to the link below for details. - iOS - Android
Sun, 17 Jul, 2022 at 11:44 AM
Yes, but a minor’s purchase can only be made after their legal representative gives consent on App Store or Google Play Store of the user’s device.
Sun, 17 Jul, 2022 at 11:46 AM
Ways to check the payment methods are different for App Store and Google Play Store. Please refer to the link below for details. iOS Android
Sun, 17 Jul, 2022 at 11:48 AM
Ways to check the payment history and invoices are different for App Store or Google Play Store. Please refer to the link below for details. - iOS - Andr...
Sun, 17 Jul, 2022 at 11:51 AM
[In case of a VOD] - Android: A cancellation/refund request for paid content can be made within 7 days of purchase, and only if the content hasn’t been pla...
Sun, 17 Jul, 2022 at 11:53 AM
Submit your refund request directly to Apple according to the iOS policy. We ask for your understanding that we are unable to assist you directly. You can f...
Sun, 17 Jul, 2022 at 11:57 AM
You can unsubscribe within the app, both on Android and iOS. 1. Android: Google Play Store > tap “Subscription” menu > Select the subscription you w...
Sun, 17 Jul, 2022 at 11:58 AM