If you see the payment window for a VOD, even after you've already been charged for a monthly payment of subscription-based content (BTS behind, TXT behind), then follow the instruction below.
1. Go to the Weverse app > More > Purchase history menu. 2. Click refresh button in the top right corner to restore your purchase history.
If the problem persists even after you've restored the purchase history, please follow the instruction below.
1. Close the app completely and open again.
2. Log out from the Weverse account you made the purchase with, and log in again.
If the problem persists even after taking the measures above, please submit an inquiry through Customer Support. We will check promptly and provide assistance as soon as possible.
