Weverse DM is a messaging service that lets you directly communicate with artists.

✅ Please make sure to read this through before using Weverse DM!
- Weverse DM is a paid service that you can subscribe to for each artist, and it is available both on the app and the web.
- The service is supported on Weverse 2.7.5 or higher. Please update the app to its latest version if you cannot find the service within the app.
- Weverse DM uses a network to send messages. Please check your network connection if you have a problem with sending/receiving messages.
- (APP) See Weverse DM user's guide
- (WEB) See Weverse DM user's guide

1. Accessing Weverse DM
① APP
- Go to the Weverse app > Select the paper plane icon in the upper right corner
- Go to the artist's community > Go to the artist's profile page > Select the paper plane icon

② WEB
- Go to the Weverse website > Scroll down until you see "Now on Weverse DM!" and check out the artists you can directly communicate with.
- Go to the Weverse website > Go to the artist's community > Select [Start DM] button below the artist's profile photo.
- If you're subscribed to Weverse DM or have a history of subscription, you can directly access the service through the [Message] button at the bottom right of the Weverse website.

2. Writing and Sending Messages
- All messages of Weverse DM are written by the artists themselves.
- You can type in up to 100 characters per message.
- If you want to delete the message you sent, press and hold the message you want to delete. Then select "Delete" from the menu.
Messages cannot be restored once deleted. Please be careful when you delete them.
- However, the messages received during your subscription are available for you to see, along with the chatrooms, unless you leave the Weverse service.

3. Using Chatrooms
- Please see below for descriptions of the basic features available in a chatroom.
- Search messages: You can enter a keyword of your choice and search messages you have exchanged with artists.
- Bookmarks: You can store specific messages from the artists by adding them to Bookmarks. (Please note that the number of messages you can bookmark is decided by the duration of your subscription.)
- My Media: You can see the photos and videos you received from an artist in My Media, and select the photos and videos you want to download them at once.
- DM profile settings: You can set up your own nickname and profile image you would like to use in the chatroom.
- Notifications and translation settings: You can configure notifications for each chatroom and set up a translation language.
- Pin conversation: You can pin the frequently visited chatrooms to the top of the screen. There's no limit to the number of pinned chatrooms. If there are multiple pinned chatrooms, they will be shown in order of the latest messages received.

4. Weverse DM Policy
- We ask you to enjoy the artists' messages, including the chat screen, only within the Weverse DM service.
If you share or upload the content on the community or social media, your use of the service may be restricted according to the Weverse operation policy.

⚠️ Please Note
- You can see messages you received during your subscription period only.
- After the subscription expires, you cannot receive a new message from the artist. Even if you start subscribing again, you cannot see any messages from the period you did not subscribe.
- The option to leave the chatroom is not supported.
- All subscribers will receive the same message from the artist. The artist cannot personally message a specific user.