Have you experienced any problems while using Weverse DM?
Please read the following first.

1. I'm having problems sending multiple messages in a row.
- Users are restricted from sending too many messages in a row, to ensure that artists can see messages from as many fans as possible.
- You can send up to three messages within 30 seconds, but you'll need to wait a bit before sending the fourth.

2. I purchased a Weverse DM subscription, but I'm not getting any messages from the artist.
- You may get messages irregularly depending on the artist's circumstances. Please wait just a little bit for their messages.
- If you've found out that the artist's messages are not displayed for you for some reason, please check as guided below.

1) Check your subscription period.
- If your subscription to the artist's Weverse DM has expired, you cannot receive a new message from the artist.
- Go to Weverse DM > More (፧) in the upper right corner of the chatroom > Manage subscription to check your subscription status.

2) Check the network connection
- Weverse DM uses a network to send messages. Please check your network connection.

3) Check the OS and app versions.
- For a smooth user experience, check the OS version and the Weverse app version on your device. Make sure they are updated to the latest version.
- Weverse DM is supported by Android 6.0 or higher and iOS 14.0 or higher.

If you still have trouble receiving messages, please contact Customer Support on Weverse. Please include the information below when submitting a ticket.

[Weverse DM Error Submission]
- Account information (email or W ID):
- Device name:
- OS version:
- Details of the error:
- Screenshot or video

* Please go to Weverse app > person icon in the lower right corner > Customer Support > Contact Us.