VOD Playback Issues
Mirroring feature is currently not supported. We are working on it so you can use the mirroring feature soon.
Sun, 17 Jul, 2022 at 12:05 PM
In order to play a 4K video on PC, you need a monitor which supports 60 Hz 4K. We also recommend that you secure a stable internet connection of 25 MB per s...
Sun, 17 Jul, 2022 at 12:06 PM
You can only play content on a single device at one time.
Sun, 17 Jul, 2022 at 12:07 PM
Turn power saving mode off on your mobile phone's settings. If power saving mode is on, then you may not be able to play videos, depending on your mob...
Sun, 17 Jul, 2022 at 12:08 PM
Please check if your device is muted. If you're playing the content on an iPhone mobile device, then turn off vibration mode.
Sun, 17 Jul, 2022 at 12:10 PM
If your network connection is weak or if there is a large number of users logged in at the same time, you may get severe buffering or interruptions while pl...
Sun, 17 Jul, 2022 at 12:11 PM
An error may have occurred during the VOD purchase process. Ways to check purchase history are different for App Store or Google Play Store. Please refer to...
Sun, 17 Jul, 2022 at 12:15 PM
VOD playback may be restricted in some countries. Please check the 1-minute preview video before you purchase content.
Sun, 17 Jul, 2022 at 12:17 PM
Multiple subtitles in different languages are not supported. Only one subtitles in one language can be displayed at one time.
Sun, 17 Jul, 2022 at 12:18 PM
Video content provided on Weverse are currently available in FHD (1080p) and HD (720p). However, an FHD may automatically be switched to HD (720p) quality...
Sun, 17 Jul, 2022 at 12:18 PM